Shipping & Returns

We want you to be completely happy with your purchase. Please read our shipping and returns policy below.

Shipping

We are proud to offer fast Australia-wide shipping.

  • Dispatch Time: All orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped on weekends or public holidays.
  • Shipping Methods & Costs: We offer a range of shipping options to suit your needs. Shipping costs are calculated at checkout based on the weight and dimensions of your items and your delivery location.
    • Standard Shipping (3-7 business days)
    • Express Shipping (1-3 business days)
  • Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel’s progress.
  • Delivery Issues: If you experience any issues with your delivery, please use the tracking information provided first. If this does not resolve your query, please contact us for assistance. We are not responsible for delays once a parcel is in the care of the postal service, nor for incorrect shipping addresses provided by the customer.

Returns & Exchanges

Your satisfaction is our priority. If you need to return an item, we are here to help.

  • Returns Policy: We offer a 30-day return policy from the date you receive your item. To be eligible for a return, items must be unused, in their original packaging with all tags attached, and in the same condition as when you received them.
  • Non-Returnable Items: Certain items cannot be returned for hygiene and safety reasons, such as terminal tackle and certain types of lures. Please contact us if you are unsure.
  • Return Process: To start a return, please visit our website. You will need your order number and the email address used to place the order. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days. Please note that original shipping costs are non-refundable.
  • Exchanges: We are happy to exchange items for a different size or colour, subject to availability. Please follow the return process and note that you would like an exchange.
  • Damaged or Faulty Items: We take great care to ensure your order arrives in perfect condition. In the rare event that you receive a damaged or faulty item, please contact us immediately with details and photographs of the product. We will arrange a replacement or refund as quickly as possible.

For any questions regarding shipping or returns, please visit our website for support.